Employee experience has been an overlooked area of corporate development for almost every organization. While every department has been concerned with customer experience. Employee experience is just about salary, a small party every month. But this must be changed because employee experience is directly related to the entire productivity of your organization.
In the modern world, work is the most basic and important part of our lives. It is also crucial for businesses because work is what helps organizations achieve their goals and mission,… Work is important for employees too because they spend a significant portion of their life doing work for a company, so they can pay the bills and provide for their family. So what are the aspect your company should keep in mind to take care of the employee experience?
1. Employee experience definition
Employee experience is a worker’s perceptions about his or her journey through all the touchpoints at a particular company, starting with job candidacy through to the exit from the company. The company's physical workspace, culture, and technology are all important components of the employee experience. Which is often abbreviated as EX.
2. The physical space in your work environment
The physical workspace is the thing we can see, touch, and smell. It might be the art that hangs in the hallway, the office floor plan, the demographics of the people we work with (old, young, diverse,…), and any physical perks we might get such as catered meals in a beautiful cafeteria, an on-site gym, or a green area that employees can use to chill out a bit. Now let’s think, does your space drain you or energize you?
There is some discussion about choosing the physical work environment. Some experts said the one-floor style is better because the employee can reach out to each other more quickly. But someone thinks that the employee has a right to choose their suitable work environment. But the truth is physical space is 30% of the overall experience of employees at work.
3. How is company culture affect your employee?
If you are greater than 18 years old, chance that you have all heard of corporate culture and the many ways to describe it. And the company culture comes from the values, attitudes, practices, and missions of the organization. Or you can think like this “Culture is the side effects of working for a specific organization”.
Just like you taking a drug can have side effects such as weight gain, nausea, and skin discoloration,… Working for your organization can have side effects like that. But when you're working for your organization, these side effects can also be positive with things like growth and development or purpose and meaning. Culture is just about the feeling that employees get working for you as a leader and for your organization, it’s the “vibe” you can feel when you walk in the door and it is the mood and the tone that the workplace sets.
Typically corporate culture is what can energize us or drains us, it motivates us or discourages us, it empowers us or it will make us suffer. And we all experience the corporate culture of our organizations every single day in the work environment, whether it be positive or negative. Culture is another 40% of the overall employee experience.
4. How to enhance employee experience
It’s easy to see why these elements are so popular. Do happier employees lead to improved productivity? Understanding what makes them happy is key to organizational success. Here are the things you should improve to achieve the above goal:
4.1 Map the EX journey
It starts from the moment they apply to the organization until the moment they leave. This helps pinpoint the key experiences they’ve gone through.
4.2 Foster open communications
Three factors in communication positively influence employee experience. That’s when the workload they have to do is the same as in the job description, the line manager has the same growth vision for them. Finally, they are communicated openly from the very beginning. When these are met, engagement is prolonged and motivated to work towards common goals.
4.3 Perfect the onboarding experience
The first step when starting to work in a new environment is very important. It will help reduce the turnover rate and increase employee productivity. One of the ways to improve this is to use management software and share experiences with former employees such as managers.
4.4 Make employee wellness a priority
In addition to ensuring the basic elements of health, employees today are also interested in integrating with the people around them, or other benefits such as remote work, paid leave, regular health check-ups, etc. period.
4.5 Embrace surveys
Gathering employee feedback through surveys is of utmost importance in assessing the quality of the work environment and the benefits employees receive. Such feedback provides valuable insights to managers, enabling them to identify and address any challenges or issues faced by employees. By actively listening to employee feedback, managers gain a deeper understanding of the problems at hand and can work towards implementing effective solutions. This feedback loop plays a crucial role in creating a happy and conducive working environment, as it allows managers to take proactive measures to improve employee satisfaction and well-being. Additionally, by addressing the concerns raised by employees, organizations demonstrate their commitment to fostering a supportive and fulfilling workplace culture. Regularly seeking and acting upon employee feedback helps to build trust, boost morale, and enhance overall employee engagement and productivity.
4.6 Act on feedback
Listening to employee feedback to fix those will positively impact the employee experience. This will make employees feel respected and will help build a friendly and equal working environment in the organization.
4.7 Offer continual training
Training in professional skills will help improve employee performance as well as increase their ability to contribute and their role in the organization, some organizations train directly through experts, and some rest train through online courses. This will help increase the positive employee experience.
4.8 Share customer feedback
The relationship between employee experience and customer experience is closely linked, when employees are happy, they will work well and bring good experiences to customers along with positive feedback from customers increasing employee motivation. On the contrary, negative feedback will help employees adjust the way they work to bring the best experience to customers.
4.9 Provide leadership training
Employee development is always a priority on the to-do list. Good leadership training will create a premise for the development of current employees and future generations.
4.10 Invest in the right technology
To thrive in today's dynamic business environment, forward-thinking organizations understand the importance of investing in employee knowledge-sharing tools that enhance work efficiency. With a vast technology landscape, it is crucial to identify the right tools, such as an employee experience portal, that can empower employees and boost their confidence in their roles.
An employee experience portal serves as a valuable platform for employees to access and share knowledge, collaborate with colleagues, and streamline work processes. It provides a centralized hub where employees can find relevant information, resources, and best practices, enabling them to perform their work more efficiently. By offering easy access to critical information and fostering a collaborative environment, these tools empower employees to make informed decisions and solve problems effectively.
Moreover, employee experience portals promote a sense of belonging and engagement by creating a digital space for employees to connect, share ideas, and contribute their expertise. This not only boosts confidence in their abilities but also encourages a culture of continuous learning and growth within the organization.
By investing in the right employee knowledge-sharing tools, such as an employee experience portal, organizations can equip their workforce with the necessary resources and support to excel in their roles, foster collaboration, and drive overall productivity and success.
5. Why Employee Experience Initiatives Fall Short
All these activities should supplement, not replace, an organization’s fundamental investments inexperience, the researchers emphasize. It creates development opportunities for both employees and employers. Every year companies that adopt a shaping approach increase the level of positive employee experience by 32% compared to other companies with 32% lower cost. This will reduce employee turnover and increase productivity.
6. Technology enhances employee experience at work
We are now in the digital age, so the technological environment of the organization refers to the tools employees use to get their jobs done. This includes everything from the private social page your company might use to the mobile devices that are approved to the laptops, desktops, and video conferencing solutions that employees have access to, especially when almost all of our work from home because of COVID-19. Technology is the central nervous system of the organization in this modern era and most concepts and themes related to the future of work are not possible without technology.
Today, there is too easy to see why technology is such a big part of the employee experience. Using outdated and poorly designed technologies will: make it harder for your employees to communicate and collaborate, and drastically increase the amount of time it takes you to get your job done. Not only that a work environment with poor technology can create an environment that sees you being frustrated, angry, and unproductive instead of being engaged, happy, and productive, so technology is 30% of the overall employee experience.
Many experts agree that the future of work is all about the employee experience in the work environment, not only the well-being of your employee will be increased, but also the overall productivity of your company will go up, too.
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