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Call Center Employee Outsourcing

Transform your customer service with our expertly outsourced call center solutions. As staffing and outsourcing specialists in Vietnam, we guarantee seamless communication, bolstered by a highly skilled workforce. Benefit from a fast-growing industry with a 98% staff retention rate and swift recruitment processes. Elevate your business with our proven call center excellence.

With our background, we've successfully formed teams handling various Call Center roles, such as:

  • Customer Acquisition

  • Customer Retention

  • Account Management

  • Call Center Services

  • Customer Care

  • Help Desk

  • E-Commerce Support

  • Telesales

  • Customer Service

  • Live Chat Support

  • Telemarketing

  • Technical Support

  • Upsell & Cross-sell

  • Collections

  • Data Cleansing & Validation

  • Lead Generation

  • Reservation Agent

Developing an offshore Call Center team in Vietnam

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Building remote call center teams in Vietnam is a highly effective and budget-friendly strategy for optimizing customer service. Call centers, operational 24/7, meet customer needs promptly, relieving in-house teams to focus on core business goals.

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Establishing a local call center from scratch can be time-consuming and costly. That's why offshore contact center teams in Vietnam have gained popularity—streamlined, cost-effective, and efficient.

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We handle the entire process, from recruitment to onboarding, saving you the hassle. Your remote call center team operates from our state-of-the-art facilities in Vietnam, equipped with infrastructure and resources for seamless customer engagement. Save time, cut costs, and tap into Vietnam's talented professionals with our comprehensive outsourcing solutions.

Advantages of building remote Call Center teams in Vietnam with TSC

Outsourcing your call center staff to Vietnam offers myriad advantages. These encompass heightened efficiencies, amplified productivity, contented customers, and an esteemed reputation. Delivering live chat and email support enhances conversions and revenue. Notably, the significant cost reduction is a major benefit, owing to streamlined recruitment, workload management, and overall day-to-day support.


Lower wages in Vietnam contribute to the overall cost-effectiveness. Such advantages have prompted numerous businesses to choose Vietnam for outsourcing call center operations. It's a mutually beneficial arrangement – accessing English-fluent professionals experienced in call center operations dedicated to your business.


Vietnamese staff earn competitive wages, ensuring job stability and family support. With an impressive retention rate exceeding 90%, outsourcing your call center staff to Vietnam emerges as a strategic and successful choice for your business.

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